Hyatt has a way of constantly evolving with the times and this was a truly excellent airport stay. Why is there no way to control the temperature in the VIP suite bedroom walk-in closet (almost the size of the bedroom) and bathroom?!. Why do you think that large adjoining closet is remotely acceptable?. Thirteen, the heat was not working all night it was freezing in the tiny adjoining suite with three people, likely hampered but the entirely unheated corner large walking closet of the room. Also we were made to come downstairs to get the new keys to the 3rd room. When I asked where our third bed was I was told that was not what I booked which is inaccurate and that the hotel was full and I was out of luck. Ten, when I called down asking where our other bedroom was, I was told that the 'third room' was in a completely other tower for my son. Nine, upon walking to our rooms at the furthest corner of the hotel, we learn the reason of the 3 room mystery, one of my rooms, the 'VIP suite' is a meeting room with no beds and the 'second adjoining room' is the only bedroom. She made no mention of the facts that I soon came to learn that she literally gave me keys to 2 “rooms” that held 1 king size bed total. When I reminded her he was stuck downstairs with our bags, she checked us in saying I had 3 rooms booked which confused me because I booked 2, so she checked me into the VIP suite and the adjoining attached suite which I thought were my 2 rooms with 2 bedrooms.

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